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A: ASAP! As our prices go up regularly as the summit dates get closer, we recommend registering the earlier the better.
A: You can register for a pass on the registration page of each event, or you may email Christina at cng@themartechsummit.com.
A: We accept card payments. If you’re registering for a group, please contact Matthew at mlin@themartechsummit.com for more payment options.
A: No, we don’t offer payment in instalments.
Q: Can we get a group rate discount for 2 passes?
A: Unfortunately, group rate discount is only applicable for 3+ passes. Please email Matthew at mlin@themartechsummit.com for more details.
Q: Is my pass transferable?
A: Yes, your pass is transferable to another colleague in your organisation. If you’d like to transfer the pass to someone outside of your organisation, please contact us at hello@themartechsummit.com.
If you want to transfer your pass to another event with a higher ticket price, you’ll need to pay the difference to transfer your pass.
Q: What is your refund policy?
A: If the summit is cancelled, you’ll be entitled to a full refund. If the summit is postponed due to reasons beyond our control, your ticket will automatically be transferred to new dates. Please refer to our T&Cs for more information.
Q: Can I merge 2 discounts together?
A: Super Early Bird and Early Bird Pricing are separate promotions. However, you may be able to use an additional discount code (e.g., group discounts) on top.
Q: What happens after registration?
A: You’ll receive an email containing your pass shortly, and we’ll keep you posted on summit updates on a regular basis. Follow our social media pages for quick and convenient updates: LinkedIn | YouTube | Instagram | Facebook | Twitter | Slack
Q: What if I lose the registration confirmation email and my QR code?
A: Please email us ASAP at hello@themartechsummit.com to receive a new QR code.
Q: I’ve registered for a pass but have changed industries. How would it affect my access to the summit?
A: Please kindly inform us right away if you’re changing companies so we can make changes accordingly. Please note that our team holds the right to void any tickets if you no longer meet the criteria.
Q: I need a visa to visit the country to attend the summit, can you help with the application?
A: We’re not able to help with any applications, you can use your confirmation email as proof.
Q: When will the venue details be confirmed?
A: We will generally announce the venue 2 months before the summit date. Keep an eye on the summit page for the latest updates!
Q: What is the venue capacity?
A: Please refer to the relevant summit page for venue details, including capacity.
Q: How would I let you know of any special dietary requirements?
A: Please email us at hello@themartechsummit.com at least a month before the summit to notify us of any dietary requirements. We will confirm any meal preparations beforehand.
Q: How do I travel from your partner hotel to the venue?
A: Please check the relevant summit page for travel advice and instructions on getting to the venue from the partner hotel.
Q: Will parking be provided at the venue?
A: Many of the venues we work with provide parking for summit attendees. Please double-check with us for parking information.
Q: Will wine be available?
A: Yes, we usually end our summits with an evening drinks reception to help you network and wind down! Please check the agenda of the summit to see when this will take place.
Q: Is there a dress code?
A: Dress to impress! Smart attire is recommended.
Q: What time should I arrive?
A: Please arrive at least 20 minutes before the summit start time to collect your name badge.
Q: Where do I go to collect my name badge?
A: Please follow the signs leading you to the registration desk once you arrive at the venue.
Q: Can I purchase a pass or additional passes on the day?
A: Yes, but please note that these passes are subject to availability and come with no discount. We strongly suggest purchasing your pass in advance.
Q: Will there be any media attending?
A: No, our summit is focused on end-users only to maximize knowledge sharing and networking.
Q: What should I do if I lose my name badge after I enter the summit area?
A: Our staff will be available at the registration desk throughout the day to assist you. Please head back to the registration desk immediately if you lose your badge.
Q: Will I be able to register if I arrive late?
A: Yes, our staff will be at the registration desk throughout the day to help you.
Q: How and when could I sign up for the roundtable sessions?
A: Roundtable sign-ups will be available on the summit agenda. Please email us at cng@themartechsummit.com to sign up once registration is open.
Q: Do I have access to sessions apart from mine?
A: Yes, as a speaker, you will have access to all the sessions we have to offer.
Q: When do I need to submit my presentation?
A: Please submit your presentation at least 3 weeks in advance of the event date for our editorial team to review.
Q: Can speakers bring guests with them?
A: Yes, speakers will be granted 1 VIP pass in addition to their speaker pass for a guest.
Q: What time do I need to arrive for my session?
A: Please arrive at least 30 minutes before your session start time to ensure proper setup and preparation.
Q: How can I enquire about a speaking opportunity?
A: Please contact Lin at lduan@themartechsummit.com to discuss a potential speaking engagement with our team.
Q: Can I send a colleague as a replacement speaker if I am unavailable?
A: We are happy to evaluate a proposed speaker replacement if you are unable to attend, but eligibility is subject to our review and we cannot guarantee that your colleague will be able to keep your speaker slot.
Q: Will you be recording the live event?
A: Yes, the event will be recorded by the organiser.
Q: Can I get a copy of the recordings?
A: Recordings of the event, subject to speaker consent, will be available on our on-demand platform BEETc On-Screen after the event is finalised.
Q: Are virtual summits alternatives to your in-person summits?
A: The Virtual MarTech Summits and The MarTech Summit are two separate products that focus on marketing and related technologies, but offer different experiences.
Q: Do I get a discount if I sponsor multiple locations?
A: Yes, we offer multi-event discounts, and further discounts when you sponsor summits cross-region or cross-topics. Please send your inquiry to lduan@themartechsummit.com
Q: Can I upgrade my sponsorship plan after signing the contract?
A: Yes, you can upgrade to a package that best suits your marketing strategy. We will create a customised package to fit your budget and needs.
Q: How do you accommodate handout distribution?
A: For our virtual summits, we will design your virtual session with any materials you’d like to share with the participants. For our in-person summits, we will distribute these via seat-drop, bag insertion or placed at the registration desk.
Q: Where can I find more information including the timeline for booth set-up and dismantle, staff pass registration, shipping & more?
A: We will provide a comprehensive document with further details closer to the summit date.
Q: Do you have an official hotel partner?
A: We usually partner up with a top hotel in the region to offer our guests the best possible rates and comfort, please visit the summit homepage to the venue section to get this rate or contact us directly.
Q: I’ve booked a room from your partner hotel but things have changed and now I can’t attend. How should I get a refund from the hotel?
A: Please contact the hotel directly.
