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Private Virtual Luncheon Hong Kong:
Transform and Automate Complaints, Disputes and Fraud Operations by Connecting the Front, Middle, and Back Offices

Live Session Ended: 10th March, 2022

Transform and Automate Complaints, Disputes and Fraud Operations

With the priorities around digital transformation post-COVID and customer workflow operations growing at 15-20% annually, it is estimated that over 420B dispute transactions will migrate to digital in 2023!

Transforming the dispute-resolution process can provide financial institutions with an opportunity to solidify bonds with their customers while driving down costs. Leading financial institutions are embracing (and investing in) an end-to-end operations platform to remove fragmentation, intelligently automate processes, and scale.

Join this Executive Virtual Luncheon hosted by ServiceNow, with an exclusive Fireside Chat between the Host and Ernest & Young, to network with fellow FSI leaders and learn more about:
– How your financial institution streamlines, automates, and future-proofs critical operations
– How to build institutional resilience for disputes across the front, middle, and back offices while embedding risk and compliance
– How to equip teams with the tools and insights to deliver better customer service, operational resilience.

This private virtual luncheon has a limited 8 seats for FSI industry leaders and decision-makers from Customer Experiences, Digital Transformation and FSI Operations, e.g. Dispute, Fraud, Cards/Payment/Loans. Please apply your seats below, our team will get back to you within 24 hours to confirm your place.

Speakers & Moderator

Matthew Talbot

Head of Financial Services, Asia Pacific and Japan, ServiceNow

Speaker Bio:
Matthew Talbot, Head of Financial Services, APJ. Matthew leads ServiceNow Financial Services business in APJ. Previously, Matthew has held senior executive global roles in Asia with SAP, Sybase, Blackberry, Mobile365 as well as Fintech & high growth financial services and digital companies such as Clear Dynamics and Creative Media Works (BBM). With 25+ years of Executive Management, Sales, Marketing, Operations, Delivery and Product experience across complex Cloud enterprise software solutions and mobile & digital technologies in Financial Services and Telecommunications, on both the customer and software side, he brings a unique customer focused viewpoint to this discussion.

Pratik Khandwala

Senior Manager, Advisory, Ernst & Young

Speaker Bio:
Pratik is a Senior Manager in EY’s Advisory practice, specializing in F2B Operations within the Banking sector. He has over 12 years of consulting experience and have worked extensively on large and complex Business Transformation projects across the Financial Services sector.

Alan Ta

Advisory Solution Consultant, ServiceNow

Moderator Bio:
Worked with FSI enterprises for 10+ years, providing strategic solutions, solving challenges and helping FSIs achieve their business outcomes and KPIs

Why Join This Roundtable?

Who's Attending

Ahran Yoo

Director, Customer Success Lead, Group Transformation and Integration, FWD Insurance

Kevin Butler

Head of Service Resilience Asia, HSBC

Daniel Li

Chief Digital Officer, Personal Banking, Bank of China (Hong Kong)

Kenny Wong

Director, Application Technology, WeLab Bank

Rafael Frias

Group Head of Customer Lifecycle Management and Engagement in WPB, HSBC

Joshua Lavin

Director, Customer Experience, Bullish

Trevor Cheung

General Manager, Chief Digital Officer of Corporate Banking, Bank of China (Hong Kong)


The MarTech Roundtable is a platform for top executive thought leaders to deep dive into specific topics. The discussion themes are always changing but will always address pertinent trends, opportunities, pain points, and challenges facing the marketing technology sector today.

The panel of esteemed speakers are invited to share cross-industry perspectives and this interactive exchange will be presided by an experienced moderator. Audience members will help curate the discussion by submitting comments and questions to be addressed live.

The Roundtable format is as varied as its topics, taking place across APAC and Europe, virtually and in-person.

Please email Lin at lduan@themartechsummit.com if you need any assistance.

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