Ahran Yoo
Director, Customer Success Lead, Group Transformation and Integration, FWD Insurance
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With the priorities around digital transformation post-COVID and customer workflow operations growing at 15-20% annually, it is estimated that over 420B dispute transactions will migrate to digital in 2023!
Transforming the dispute-resolution process can provide financial institutions with an opportunity to solidify bonds with their customers while driving down costs. Leading financial institutions are embracing (and investing in) an end-to-end operations platform to remove fragmentation, intelligently automate processes, and scale.
Join this Executive Virtual Luncheon hosted by ServiceNow, with an exclusive Fireside Chat between the Host and Ernest & Young, to network with fellow FSI leaders and learn more about:
– How your financial institution streamlines, automates, and future-proofs critical operations
– How to build institutional resilience for disputes across the front, middle, and back offices while embedding risk and compliance
– How to equip teams with the tools and insights to deliver better customer service, operational resilience.
This private virtual luncheon has a limited 8 seats for FSI industry leaders and decision-makers from Customer Experiences, Digital Transformation and FSI Operations, e.g. Dispute, Fraud, Cards/Payment/Loans. Please apply your seats below, our team will get back to you within 24 hours to confirm your place.
Speaker Bio:
Matthew Talbot, Head of Financial Services, APJ. Matthew leads ServiceNow Financial Services business in APJ. Previously, Matthew has held senior executive global roles in Asia with SAP, Sybase, Blackberry, Mobile365 as well as Fintech & high growth financial services and digital companies such as Clear Dynamics and Creative Media Works (BBM). With 25+ years of Executive Management, Sales, Marketing, Operations, Delivery and Product experience across complex Cloud enterprise software solutions and mobile & digital technologies in Financial Services and Telecommunications, on both the customer and software side, he brings a unique customer focused viewpoint to this discussion.
Speaker Bio:
Pratik is a Senior Manager in EY’s Advisory practice, specializing in F2B Operations within the Banking sector. He has over 12 years of consulting experience and have worked extensively on large and complex Business Transformation projects across the Financial Services sector.
Moderator Bio:
Worked with FSI enterprises for 10+ years, providing strategic solutions, solving challenges and helping FSIs achieve their business outcomes and KPIs
Powered by the CXO Innovation, our customised event series consists of exclusive, invite-only gatherings tailored for top executives who influence corporate strategy at regional or group levels. These events offer a unique platform for exploring innovative solutions to pressing challenges, exchanging ideas on navigating the rapidly evolving business landscape, and fostering potential future collaborations.
Each event is meticulously customised to meet the specific needs and budget of our clients, providing a setting for demonstrating thought leadership in an intimate, focused, and efficient format. This ensures maximum value and engagement for all participants.
Typically held in prestigious five-star hotels or upscale dining venues worldwide, our events create an environment conducive to open discussions. Attendees often include C-suite executives, VPs, and Division Heads with significant decision-making authority. While the format and size may vary, events are generally limited to a smaller group to facilitate meaningful interactions and focused conversations.
Our customised events can be conducted both in-person and virtually, covering key destinations across the EMEA and APAC regions.
