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Agenda – The MarTech Summit
Sofitel Dubai Downtown
Tuesday 30 September 2025

08:15 - 09:00 | Arrival & Networking Breakfast

09:00 – 09:10 | Chairperson Introduction & Overview

09:10 - 09:50

Panel Discussion | [Cultural Strategy] Infusing Cultural Relevance to Foster Authentic Engagement & Loyalty Across Markets

– How does your organisation incorporate culture into its marketing strategies and where did the journey begin?
– Where has cultural alignment led to success, and where have there been challenges or missteps?
– How do you leverage data and local insights to ensure cultural authenticity and avoid stereotypes?

Anuj Pachauri

Vice President, Marketing, Barry Callebaut

Anna Vapnichna

Director, Brand, Bacardi

Norah Franchetti

Group Vice President, Marketing, Crown Worldwide Group

09:50 - 10:15

Fireside Chat | [Digital Transformation] How to Deal with Today’s Customers with Yesterday’s Technology

– Today’s Customers: Who are your customers and what do they expect from your brand?
– Yesterday’s Technology: What kind of yesterday technology do you have and how will you
transition from old to new tech to be able to deliver what your customers need?
– How to measure and celebrate success in an ever-changing tech stack and multiple parallel transformation initiatives?
– How to gain trust & buy-in from all stakeholders in your company on new technologies?

Jean-Paul Smalls

Chief Marketing & Commercial Officer, Emirates Hospitals Group

Karen Khoury

Head of Digital Experience & CRM, Agthia

10:15 - 10:55

Panel Discussion | [Omnichannel Strategies] Creating Fluid & Unified Journeys Across Multiple Touchpoints

– Explore how to integrate online & offline channels to deliver consistent and personalised customer experiences.
– Learn best practices for leveraging data and technology to create unified messaging across social media, email, in-store, & more.
– Hear real-world examples of how omnichannel strategies drive engagement, retention, & measurable ROI.

Alvaro Martinez

Senior Director, Marketing, Growth & Planning, Talabat

Zivpreet Kaur

Director, Marketing, HONOR Electronics

George Yayura

Senior Vice President, Marketing, Mashreq

Irina Zavyalova

Director, Marketing, Skyworth

10:55 - 11:15

Fireside Chat | From Insights to Action: How Data-Led Engagement Drives Retention in B2C Brands

– Using first-party & Third-Party data to craft hyper-personalized customer journeys
– How to turn behavioral insights into timely, automated actions
– Lessons learned from driving retention and LTV in a competitive landscape
– Why Martech agility matters now more than ever

[Reserved]

11:15 - 11:45 | Morning Coffee Break

11:45 - 12:10

Fireside Chat | [MarTech Stack] Thriving in Uncertainty: Maximising Resources in a Turbulent Market

– Given all changes in data privacy and large platforms (google apple etc) what has changed for you in the past? And how do you think about it going forward?
– How the changing consumer behavior affects the way we invest in media buying?
– When does it pay off to step back and redesign from scratch?

Yamen Abdel Aziz

Associate Director, Marketing, Gilead Sciences

Sarah Steck

Director, Global Marketing, Unique Group

12:10 - 12:30

Keynote Presentation | The AI-Powered Future of Digital Commerce: Personalisation at Scale

– Explore how to leverage AI and first-party data to deliver individualised experiences across channels, increasing conversion rates and customer loyalty without compromising privacy
– Discuss intelligent site search and merchandising to personalised recommendations.
– Focus on empowering marketers to move faster, integrate effortlessly with existing systems, and orchestrate campaigns that adapt in real time to consumer behaviour and business goals.

[Reserved]

12:30 - 13:15

Panel Discussion | [Incrementality] Unlocking the True Impact of Your Campaigns

– Explore how to leverage incrementality testing to isolate the real impact of marketing campaigns on business outcomes.
– Learn best practices for designing incrementality experiments to ensure accurate results & actionable insights.
– Discuss tools & methodologies for measuring the effectiveness of different channels, creatives & tactics.

Abhinav Pincha

Director, Marketing, Marriott International

Akash Kaul

Director, Growth & Product, e&

Mustafa Bohra

Associate Director, MarTech, CRM & Analytics, Careem

Alpay Akdemir

Vice President, Business Development, Retail & Commerce, EEMEA, Mastercard

13:15 - 13:35

Keynote Presentation | [From Questions to Clarity] Democratising Social Intelligence with AI

– Transform discovery into understanding: Ask natural questions and receive structured, meaningful answers from the vast ocean of social content, especially video-first platforms.
– Break down barriers: No more technical hurdles or gatekeepers, everyone can explore trends, emotion, and behaviours through simple conversation.
– Finding clarity in complexity: Quickly process massive volumes of unstructured data to reveal actionable insights about everything from emerging trends to messaging effectiveness.
– Bringing human understanding back to data: In a digital landscape where context is often lost, reconnect with the authentic voice of consumers through intuitive exploration.

Tamanna Dhamija

Chief Executive Officer, Convosight

13:35 - 14:45 | Networking Buffet Lunch

14:45 - 15:25

Panel Discussion | [Influencer Marketing] Cutting Through the Noise: Driving Authentic Engagement at Scale

– With increased scrutiny on authenticity and transparency, how has your approach to influencer partnerships evolved over the past year?
– How do you balance short-term campaign ROI with long-term brand affinity when working with creators?
– In a fragmented creator economy, what strategies help you identify the right voices to amplify your brand message?

Sonia Sassi

Regional Head of Digital Marketing & E-commerce, NAOS

Sonia Kapoor

Head of Omnichannel, GSK

Michael Curella

Senior Director, Commercial Strategy, Marketing, Coty

Ramzi Atat

Head of Marketing & PR, Lotus Cars

15:25 - 15:40

Keynote Presentation | [Post-Cookie Strategy] Navigating the Future of Digital Marketing Without Third-Party Cookies

– Learn essential adaptation strategies, catering to both newcomers to first-party data strategies and those already implementing server-side tracking, and hear how innovative technology can provide a competitive edge, including client success stories.
– Hear key strategic steps for navigating the data landscape without third-party cookies, crucial features for successful web tracking software, and the importance of zero-, first-, and third-party data in enhancing data strategy for competitive leadership.
– Explore a comprehensive roadmap for excelling in the new data environment, ensuring compliance, and driving business growth.

14:00 - 15:20 | Executive Workshop

The Power of Customer Success – Building Loyalty and Affinity with your Customers

– How to make customer success strategies effective in order to go beyond traditional CRM and field service
– The ultimate relationship between effort of customer success and level of customer satisfaction

15:40 - 16:20

Panel Discussion | [Revenue Generation] Relate Marketing & Sales to Customer Journey: How “Smarketing” Go Hand-in-Hand to Support Greater Sales, Profit & Cost-Effectiveness

– How do sales and marketing currently work together right now at your organisation?
What challenges are you overcoming?
– Tips and tricks on how to better collaborate with sales?
– The when / how / why on compromise – How do you address the balance between the brand KPIs and performance KPIs?

14:00 - 15:20 | Executive Workshop

The Power of Customer Success – Building Loyalty and Affinity with your Customers

– Building Loyalty and Affinity with your Customers
– Building Loyalty and Affinity with your Customers

Shyam Sunder

Vice President, Marketing, TBO.com

Muskan Gupta

Head of Marketing, UAE, Firstcry.ae

Joanie Dall'anese

Head of Marketing, Chef Middle East

Anas Derieh

Head of E-commerce, Arla Foods

16:20 - 16:50 | Afternoon Networking Coffee Break

16:50 - 17:30

Panel Discussion | [Future of Work] The Work of Marketing: How to Transform & Align Marketing Teams to be Future-Oriented & Digital-Ready

– Key advice for teams looking to embark on a journey of transformation.
– How to gain trust from those who are sceptical?
– Overcoming failure – your top tips.

Neda Lazic

Senior Director, Marketing Operations & Capabilities, Coca-Cola

Marwen Ben Messaoud

Director, Growth, MEA & South Asia, Spotify
MarTech Summit Attendee

Esra Olcay Aytac

Regional Director, Marketing, Michelin

17:30 - 17:55

Fireside Chat | [AI Literacy] Empowering Teams to Thrive in the Age of Artificial Intelligence

– Explore how AI literacy is becoming essential for every function, not just technical teams, to unlock value and ensure responsible use.
– Learn best practices for building foundational AI knowledge across organisations, including critical thinking about AI-generated content, ethics, and risk.
– Discuss tools & frameworks to upskill teams, assess AI readiness, and integrate AI into everyday workflows without fear or misinformation.

Ihab Matar

Head of MarTech, maids.cc

Priscila Bossi

Vice President, IT, Philip Morris International

17:55 - 19:30 | Chairperson Closing Remarks & Sundown Social

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