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Preview Agenda – The MarTech Summit Jakarta
26 June 2024
Hotel Mulia Senayan Jakarta

09:00 - 09:30 | Arrival & Networking Breakfast

09:30-09:45

Chairperson Introduction & Overview

09:45-10:05

Keynote Presentation | [CDP] Championing Customer-Centric Culture through Organisation Wide Data Democratisation with Customer Data Platform (CDP)

1. The role of CDP in data democratisation.
2. How CDP influences the culture of customer centricity.

10:05-10:45

Panel Discussion | [Marketing Campaigns & Localisation] Navigating Cultural Nuances in APAC Marketing

1. Delve into the diversity of cultures within APAC and its impact on marketing.
2. Share success stories and lessons learned from marketing campaigns tailored to specific cultures.
3. Address challenges and solutions for cross-cultural marketing.

Irfansyah Putra

Country Head of Marketing, IKEA

Ferdi Anggriawan

Vice President, Growth, Allo Bank [Moderator]

Yosua (Yoz) Tanuwiria

VP, Marketing, Pluang

Bella Wilvensus

Head of Digital Marketing, Commerce, Marketing Data & Insight, PT ACE Hardware Indonesia Tbk

10:45-11:05

Keynote Presentation | [Digital Experience] Reimagining Customer Experience Through Intelligent Digital Platforms

1. How can digital experience platforms help businesses gain a comprehensive understanding of the entire customer journey and deliver seamless omnichannel experiences?
2. What are the key features and capabilities required in a platform to enable personalization at scale, ensuring exceptional customer experiences across all touchpoints?
3. How can AI, automation, and advanced analytics empower businesses to continuously optimize customer experiences based on real-time data and insights?

11:05-11:30

Panel Discussion | [Future of Work] The Work of Marketing: How to Transform & Align Marketing Teams to be Future-Oriented & Digital-Ready

1. Successful stories to carry out digital marketing upskilling in your organisation.
2. How to determine which technologies & skills to match your marketing culture?

Angelia Susanto

HN Marketing & Strategy Director, Danone SN Indonesia

Yustiar Rizawan

Head of Digital & Marketing Communication, Bluebird Group

11:30-12:00 | Networking Coffee Break

Grab a cup of coffee/tea and enjoy networking with your peers at the exhibition area!

12:00-12:20

Keynote Presentation | [Customer Engagement] How Real-Time Personalisation Revolutionises Brand Loyalty

1. How can digital experience platforms help businesses gain a comprehensive understanding of the entire customer journey and deliver seamless omnichannel experiences?
2. What are the key features and capabilities required in a platform to enable personalization at scale, ensuring exceptional customer experiences across all touchpoints?
3. How can AI, automation, and advanced analytics empower businesses to continuously optimize customer experiences based on real-time data and insights?

12:20-13:00

Panel Discussion | [Revenue Generation] Relate Marketing & Sales to Customer Journey: How “Smarketing” Go Hand-in-Hand to Support Greater Sales, Profit & Cost-Effectiveness

1. How to measure revenue generation performance (e.g. lead generation, conversion) in your organisation?
2. How to identify common ground for marketing & sales to improve communication & collaboration efficiency?

Muchamad Iqbal Bimo Arifianto

Head of Customer Engagement Division, PT. MRT Jakarta

Dedy Purwanto

Head of Marketing, Finance and Strategy, Quipper

Fanny Israr

Digital Marketing Manager, APAC, Philips

13:00-13:20

Keynote Presentation | [Marketing Automation] How does marketing automation integrate with CRM to support sales and drive higher conversions?

1. How can marketing automation platforms empower businesses to streamline lead generation processes, identify qualified leads, and optimize lead scoring mechanisms for enhanced sales readiness?
2. What are the key components of an effective lead nurturing strategy through marketing automation, and how does your company contribute to enabling businesses to deliver targeted content at each stage of the buyer’s journey?
3. Beyond lead nurturing, how can marketing automation support the conversion process and assist sales teams in closing deals? What are some successful stories of companies that have realised significant growth through these strategies?

13:20-14:30 | Networking Lunch Buffet

Enjoy the renowned Indonesian lunch buffet at the foyer and exhibition area!

14:30-15:10

Fireside Chat | [E-Commerce] Advancing E-Commerce Excellence: Navigating Dynamics Across Channels, Products and Services

1. How to adapt to changing consumer behaviours and preferences in the digital marketplace?
2. Best practices for using discounts, promotions, bundling to attract and retain online customers and hence increase average order value (AOV).
3. Challenges and opportunities in e-commerce journey.

Inderpreet Singh

Director, E-commerce, Asia Pacific, Bata Group

15:10-15:30

Keynote Presentation | [Emerge Technology] Enhancing Digital Ad Efficacy and Integrity through Advanced Verification Techniques

1. How can advertisers effectively combat digital ad fraud in today’s complex digital ecosystem?
2. In what ways can brand safety be ensured without compromising the reach and effectiveness of digital advertising campaigns?
3. What role does technology, especially AI, play in improving ad viewability and user engagement rates?
4. How can marketers leverage data analytics and verification technologies to optimize advertising spend and ROI?

Muhammad Arif Bijaksana

Business Director, Revenue, Indonesia, DoubleVerify

15:30-16:10

Fireside Chat | [Data Insights] The ROI of Insights: How Data-Driven Insights Translate into Measurable Returns and Help Grow Brand

1. How to boost higher engagement rates, better conversion rates, and improved ROI with Data insights?
2. Understand what works and what doesn’t, so one can change resources into strategies, that deliver tangible results.

Alfian Manullang

VP, Data Solutions & Digital Financial Services, Telkomsel

Mikael Dewabrata

Data Analyst, MODENA

Bethanny Putri Supriadi

AVP Performance Marketing, UOB

Melissa Chan

Insights Manager, APAC, Digimind

16:10-16:30 | Networking Coffee Break

Grab a cup of coffee/tea and enjoy networking with your peers at the exhibition area!

16:30-16:55

Panel Discussion | [Social Media Marketing] Redefining Your Branding Strategy on Social Media to Engage with Customers

1. How to work with a suite of social media platforms and boost CRM?
2. How brands curate cohesive customer journeys via multiple social media platforms?

Martha Grashiana

Head of Brand & Marketing Strategy, Home Credit Indonesia

Nita Octaviani Aji

Head of Customer Experience, DBS Bank

Nadia Adelina

Performance Marketing Manager, SEVEN Retail Group

16:55-17:15

Keynote Presentation | [AI-Powered MarTech] Innovation Meets Elevation: Unlocking the Power of Converational AI

1. What are the implications to the advertising landscape as new AI-powered technologies emerge and older technology like third-party cookies phase out?
2. What strategies can we employ to effectively integrate these AI-powered technologies into our creative processes and campaigns, while adhering to the enduring principles of marketing?

17:15-18:00

Panel Discussion | [Digital Transformation] Articulating a Realistic Vision to Digital Transformation and Acceleration amid AI Revolution

1. Examples of illustrating successful technologies integration into various business processes for transformative outcomes.
2. How to effectively track and evaluate the impact of digital efforts?
3. How to deal with AI-washing?

Benny Jioe

Head of Digital Transformation, Zurich Insurance

Andy Gozali

Country Head of Indonesia, RevComm.Inc

Pratama Agus Nugroho

Head of Digital Marketing, MNC Media

18:00-19:00

Closing Remarks & Departure Networking Drinks

Join us to wrap up the day and chat with our Networking Drinks Sponsor!

End of Summit

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