– What defines Indonesia’s digital consumer today, and what key shifts should marketers not overlook?
– In such a diverse and fragmented market, what are the biggest challenges you face when segmenting and targeting audiences?
– What does it take to truly succeed in Indonesia, and how should brands adapt their approach to local behaviours, platforms, and cultural nuances?

– The momentums inside your customer journey
– How the customer engagement evolved using Agentic AI
– Moving from “Next Best Action” to “Next Best Everything

– How do brands orchestrate acquisition and engagement across fragmented channels, super-apps and AI search?
– What are sustainable, long-term strategies to acquire and retain consumers in Southeast Asia?
– How can CDPs, APIs, and AI turn customer signals into real-time, personalised engagements?

– How Seedream remove your backlog that kills 90% of good campaign ideas?
– Learn how you can save 10x of the budget for your Assets with Seedance
– Make the collaboration fun by throwing the ideas together in a chat

– Beyond likes and clicks, what was the moment you realised your engagement metrics were lying to you, and what did you replace them with?
– Walk us through a content journey that actually worked, what did you design, what surprised you, and what would you do differently?
– What’s one engagement metric you’ve stopped reporting, and what replaced it? How did you connect the dots to actual business outcomes?

– How can banks scale omnichannel orchestration and automation to deliver personalised experiences?
– What does it take to connect channels and automation for precise personalisation in banking?
– How can financial institutions deliver timely, personalised banking journeys across every touchpoint?

– Are brands too focused on efficiency at the expense of emotional connection, and what does truly emotion-led CX look like in practice?
– How can organisations embed emotional intelligence into personalisation to create memorable, loyalty-driving experiences across every touchpoint?
– What tools and strategies can brands use to effectively capture, interpret, and act on emotional signals, from first-party data to AI-driven sentiment analysis?

– What is the biggest challenge in turning that data into automated actions that truly change customer behaviour while also improving efficiency?
– How do you design automation strategies that can scale impact across segments without significantly increasing operational effort?
– How can automation help improve relevance and real business impact instead of just increasing campaign volume?
– How can brands do more with limited resources while making sure customers feel supported rather than uneasy?

– What are the most effective levers brands can pull today to improve LTV and profitability through retention and how should they prioritize between them?
– What are the most reliable early signals of churn, and how can brands operationalize them into simple, high-impact retention interventions across channels?
– Beyond CRM, what are the most promising new channels or tactics for driving retention today and how should brands prioritize experimenting with them?

– How do we move from broadcasting to 2-way conversation?
– How do we scale authenticity without losing brand control?
– How does automation support the ‘Human Touch’ in the final sale?

– When you talk about CRM intelligence in your organization, what does it mean in practice, and what’s one misconception companies still have about CRM data today?
– Most companies already have a lot of CRM data but very little actionable insight. Where does it usually break?
– What is one use case where CRM intelligence clearly drove growth (acquisition, retention, or upsell)?

– As customer journeys move across physical and digital touchpoints, what do you believe must stay consistent in a brand, and what should be allowed to adapt by platform, audience, or context?
– What creates the biggest gap between the brand you intend and the brand customers experience?
– If you had to choose one approach to strengthen brand consistency at scale today, where would you place the biggest bet?