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Agenda – The MarTech Summit London
12 & 13 November 2024
Convene 155 Bishopsgate, Second Floor

Day 1 - Tuesday 12 November - Plenary Stage

08:15 - 09:10 | Registration & Energiser Breakfast

09:10 - 09:20

Chairperson Introduction & Overview

Catherine Collinge, Event Director, The MarTech Summit

09:20 - 09:35

Lightning Talk | [Measurement Ignition] Fuelling Performance to New Heights

– Discover strategies to maximise the potential of marketing data.
– Learn how to align KPIs with business goals, use advanced analytics tools, and turn data insights into effective campaigns.
– Hear from Meta on igniting your measurement strategy to elevate performance with actionable insights.

Breakout Roundtable | [Content Management Systems] CIO & CMO Insights: Overcoming CMS Challenges in Infrastructure, Integration, and Security

Amy Hao

Marketing Science Partner, Meta

09:35 - 10:20

Panel Discussion | [Consent Monetisation] The Key to ROI and First-Party Data Innovation

– Share why consent monetisation is particularly relevant to your organisation right now, & how it’s shaping your approach to ROI and first-party data innovation?
– How is Consent Monetization evolving, and what opportunities does it present for the future? What strategies can help us align first-party data initiatives with sustainable ROI, while proactively avoiding today’s common pitfalls?
– If you can take only one key action on consent monetization before the end of the year, this is what
should it be…

Breakout Roundtable | [Content Management Systems] CIO & CMO Insights: Overcoming CMS Challenges in Infrastructure, Integration, and Security

Nicky Watson

Founder & Chief Architect, Cassie

Jennifer Allen

Senior Product Manager, MarTech, CV Library

Douglas Sheard

Consumer Engagement Lead, UK Hygiene, Reckitt

Hazem EL Taha

Global Head of Marketing Technology, HSBC

Tom Parsley

Principal, Credera [Moderator]

10:20 - 11:05

Panel Discussion | [Full-Funnel Marketing] Comprehensive Metrics and Strategic Tactics for Maximising ROI

– How can we maximize impact with full-funnel marketing strategies on a lean budget?
– What essential data points can effectively demonstrate to the C-suite the value of increased marketing investment?
– Share your top 3 tips on what the audience should do differently tomorrow to make their full-funnel campaign more effective!

Breakout Roundtable | [Content Management Systems] CIO & CMO Insights: Overcoming CMS Challenges in Infrastructure, Integration, and Security

Ben Dales

Head of Digital Marketing, Persimmon Homes
[Lead Panelist]

Rachel Exton

Vice President, Marketing, English Language Learning, Pearson

Matthew Ralph-Savage

Head of Acquisition Marketing, Yoto

11:05 - 11:25

Keynote Presentation | [Personalisation] Show Me You Know Me: Mastering Personalisation to Boost Customer Loyalty and Engagement

– Learn how to create a cohesive, personalised customer journey by effectively integrating insights across all touchpoints.
– Discover strategies for real-time customisation to meet unique customer needs and explore how to measure the impact of personalisation on engagement and loyalty to continuously refine your approach.

John Tsaousidis

Enterprise Strategy & Architecture Principal, Marigold

11:25 - 11:55 | Morning Coffee Break

11:55 - 12:15

Keynote Presentation | [Data-Driven Experiences] Enhancing Customer Journeys through Identity Solutions

– Learn strategies for delivering seamless online customer experiences and leveraging data in a future without third party cookies.
– Discover how clean rooms and first-party data can significantly improve digital customer journeys.

Breakout Roundtable | [Content Management Systems] CIO & CMO Insights: Overcoming CMS Challenges in Infrastructure, Integration, and Security

Jack Bunnage

Senior Account Executive, Celebrus

12:15 - 12:55

Panel Discussion | [Consumer Connection] Uniting Digital Experience, Trust, and Loyalty

– Can you share an overview of your organization’s current customer engagement strategies?
– In a crowded market where customers are busier than ever, how can brands drive loyalty beyond just discounts and offers? Are we shifting towards a model where customers expect brands to show loyalty to them instead?
– How do you build and sustain trust across different generations while balancing AI, automation, and human interaction in customer engagement?

12:15 - 13:15

Breakout Roundtable | [Website Security] The Personalisation ROI Blindspot

Emma Collings

Head of Marketing, British Land

Craig Ashton-Chalmers

Global Product Owner, Salesforce & MarTech, Linklaters LLP

Clive Head

Head of Customer Engagement, Wealth & Insurance, Santander UK

Cat Daniel

Senior Director, Growth & Engagement, Monzo

Dr. Iain Brown

Head of Data Science, SAS [Moderator]

12:55 - 13:20

Fireside Chat | [Unifying Fragmented CRMs] Creating a Seamless Customer Experience through Combined CRM Systems

– The journey so far: Can you outline the progression from where you started to where you are now, considering both B2B and B2C perspectives?
– What challenges have you faced along the way & how have you addressed them?
– Could you share the outcomes you’ve achieved so far, what you’re looking to do in the future?

12:15 - 13:15

Breakout Roundtable | [Website Security] The Personalisation ROI Blindspot

Beth Hearn

International Digital & Marketing Technology Specialist, Papa Johns

Jonathan Page

Head of CRM Data and Operations, Experian

Sam Winterson

Director, Innovation Consulting, Formerly Salesforce [Moderator]

13:20 - 14:25 | Mezze Lunch & Networking

14:25 - 14:45

Keynote Presentation | [Customer Experience] Unleash the Power of Premium Engagement

– Discover innovative ways to leverage both new and traditional communication channels to enhance customer engagement.
– Explore solutions to overcome key challenges, including fake accounts, promo abuse, and security risks, ensuring safe and secure customer interactions.
– Learn how businesses can harness advancements in mobile, social media, and AI to deliver the highly personalised and valuable experiences that today’s customers demand.

14:25-15:25

Breakout Roundtable | [Media Monitoring & Social Listening] Maximising MarTech Strategies through Unifying Earned, Owned, and Social Media Monitoring

Matthew Bell

Regional Director, EMEA, Telesign

14:45 - 15:25

Panel Discussion | [AI in Marketing] Predictive Insights, Generative Innovation, Robots & Ethical Challenges

– Where does your organisation currently stand with using AI in marketing? How are you leveraging predictive & generative AI for forecasting & content creation?
– How has your company started the journey to ensure successful AI transformations through upskilling & effective change management, & what common pitfalls have you observed?
– What role do “robots” (software bots, AI tools, and physical robots) play in automating repetitive tasks and enabling strategic focus within your organisation?
How can companies address ethical concerns, security risks, and ensure effective human-AI collaboration?

14:25-15:25

Breakout Roundtable | [Media Monitoring & Social Listening] Maximising MarTech Strategies through Unifying Earned, Owned, and Social Media Monitoring

Jad Freiha

Head of Analytics & Insights, Sweaty Betty

Sarah Williams

Chief Customer Experience Officer, Westminster City Council

Rachel Bishop

Head of Marketing, Certas Energy [Lead Panellist]

15:25 - 15:45

Keynote Presentation | [Platform Migration] SoundCloud’s Seamless Migration to Enhanced Engagement in 12 Weeks!

– Explore how to find the right marketing technology that truly fits your organisation and its needs.
– Hear from MoEngage’s clients their experiences and advice on selecting the right marketing platform that will grow with your business in the long run.
– Learn how to enhance campaign execution, monitoring, and decision-making, ultimately improving your ROI, by choosing the right marketing technology.

Chris Smith

Director, Digital Growth, MoEngage

15:45 - 16:15 | Afternoon Coffee Break

14:25-15:25

Breakout Roundtable | [Media Monitoring & Social Listening] Maximising MarTech Strategies through Unifying Earned, Owned, and Social Media Monitoring

16:15 - 16:55

Panel Discussion | [Brand Engagement] The Evolution of Digital Content Strategy

– Could you share an overview of where your digital content strategy currently stands & the key focus areas you’re prioritising to drive impact?
– What are the biggest drivers of change in evolving your organisation’s digital content strategy?
– What challenges have you faced in evolving your digital content strategy, & what factors have had the greatest impact on its success?

14:25-15:25

Breakout Roundtable | [Media Monitoring & Social Listening] Maximising MarTech Strategies through Unifying Earned, Owned, and Social Media Monitoring

Josephine Soei

Head of Marketing and Communications, Deichmann

Chelsea Jarvis

Head of Digital & Creative, Bidwells LLP

Holly Chapman

Head of Brand, Papier

Christian d'Ippolito

Head of Marketing & Development, Steel Warriors [Lead Panellist]

16:55 - 17:15

Keynote Presentation | [Digital Strategy] No Customer Left Behind: A Digital Strategy to Maximise Your ROI

– Hear about five essential strategies to optimise your digital experience platform (DXP) for maximum return on investment.
– Learn how to reduce the total cost of ownership, improve accessibility, leverage low-code/no-code tools, protect user privacy, and boost site conversions.
– Discover how to make every digital investment count by engaging every customer and driving growth.
– Delve into how to craft a digital strategy that keeps your CFO smiling and your customers coming back.

16:25-17:25

Breakout Roundtable | [Customer Relationship Management] Elevating Customer Relationships with Advanced CRM Strategies

Tom Bianchi

SVP Product Marketing, Acquia

17:15- 17:55

Panel Discussion | [Digital Marketing Management] How to Master 2025’s Top Digital Marketing Future Trends

– Trends alone don’t serve us well.
How can businesses build core competencies in adaptability and agility to move beyond trends and develop long-term digital marketing strategies rooted in fundamentals for sustained success?
– What are some of the current trends you’re each focusing on, & how are you implementing them in your strategies?
– What makes a good marketer in 2025?

Teddy Robinson

Chief Marketing Officer, Grind

James Brindley-Raynes

Head of Digital Customer Journey, Maersk

Victoria Hatcher

VP, Global Marketing & Sales, Proximie [Moderator]

17:55 - 19:00 | Day 1 Closing Remarks & The MarTech Summit Happy Hour (Powered by Forrit)

Grab a drink and join us for this networking drinks session with your fellow marketers! Contact fborek@themartechsummit.com for a place!

End of Day 1 - See you tomorrow!

Day 2 - Wednesday 13 November

08:15 - 09:10 | Registration & Energiser Breakfast

We are splitting into B2B Marketing & B2C Marketing stages on Day 2 for marketers from different verticals to deep dive and exchange ideas.

Day 2 - Wednesday 13 November

08:15 - 09:10 | Registration & Energiser Breakfast

We are splitting into B2B Marketing & B2C Marketing stages on Day 2 for marketers from different verticals to deep dive and exchange ideas.
B2C Marketing STAGE

Theme: Customer Experience, Data Analytics & Insights

09:10 - 09:20 Chairperson Introduction & Overview




Nick Watson, VP, Business Consulting, Marigold
B2B Marketing STAGE

Theme: Sales Enablement & Demand Generation

09:10 - 09:20 Chairperson Introduction & Overview




Lin Duan, Head of Events, The MarTech Summit
09:20 - 10:05 Panel Discussion | [Loyalty] Crafting the Perfect Customer Journey

- Where does your organisation currently stand in developing & executing a customer journey strategy? What progress or key milestones have shaped your approach?
- How can businesses achieve effective personalization, & what resources are essential to support this? Additionally, how does understanding the customer's lifestyle factor into your approach?
- What key strategies are effective for building lasting relationships, driving retention, and converting customers into brand advocates?




Katheryn Thomas, Senior CRM Manager, L'Occitane



Elaine Chum, Area Head of Digital & Omnichannel, Western Europe, BAT



Sam Lewis-Williams, Head of Marketing Automation, Financial Times




Susan Sayed, Customer Success Manager, Iterable [Moderator]

09:20 - 10:05 Panel Discussion | [Marketing Automation] Streamlining & Automating Marketing Processes for Efficiency and Growth in B2B Companies

- How are B2B businesses effectively balancing personalisation with automation to create compelling and engaging client experiences?
- How are we embracing the responsible use of AI in our automation efforts and what impact is it having on operational efficiency, decision making and ways of working?
- To what extent do data silos obstruct the adoption of marketing automation, and what innovative strategies have we employed to overcome these barriers?




Shweta Bajaj, Associate Director, Marketing Enablement, Invesco



Louise Lundblad, Vice President, Marketing, Formerly Alantra



Jeanine Ferguson, Global VP MarTech Strategy, Innovation & eCommerce, Bacardi



Winnie Cheng, Senior Product Marketing Director, Kantar [Moderator]
10:05 - 10:25 Lightning Talk | [Future Beyond Channels] Crafting Seamless Customer Journeys for Retail Success

- Explore the current and future consumer trends that should inspire moving beyond siloed channels like online and in-store, to create seamless customer journeys.
- Understand how businesses can leverage data, technology, and customer-centric strategies to provide a consistent and engaging experience across all touchpoints, ultimately driving customer loyalty and business growth.




Sivan Einstein, Industry Head of Omnichannel Retail, Google

10:05 - 10:25 Lightning Talk | [Augmented Reality & Virtual Reality] Transforming Retail with VR & AR in MarTech

- Importance and impact of immersive technologies on retail.
- Learning curve for consumers and employees.
- Measuring the return on investment and effectiveness.
- Tips on how to create 3D models to scale for AR/VR.
- Practical takeaways for deploying immersive technology.




Manuel Messner, Head of Digital Transformation, Modus Furniture
10:25 - 10:55 Fireside Chat | [First-Party Data] Navigating the 3 Ps of CX: Privacy, Prediction, and Personalisation with First-Party Data

- Use first-party data for privacy, prediction, and personalisation in CX.
- Implement CDPs for targeted campaigns and improved engagement.
- Combine data sources to predict behaviour and personalise interactions.
- Maintain privacy compliance to build trust and enhance CX.




Kumar Amrendra, Head of Digital Marketing, Planning & Data Science, Sky



Pal Waagbo, Head of Customer Data + Digital Marketing, wagamama
10:25 - 10:55 Fireside Chat | [B2B Buyer Journey] Maximising Productivity Across the Buyer Journey through Enablement Strategies

- How do you achieve full visibility into the buyer journey within your organisation?
- How can companies develop effective enablement strategies to ensure that field teams are fully utilising all available assets?
- What practical tips & tools can improve asset usage and drive better alignment between marketing & field teams?




Tom Kelly, Director, Demand Generation, Thunes



Terver Bendega, Senior Product Marketing Manager, Tipalti

10:55 - 11:25 | Morning Coffee Break

10:55 - 11:25 | Morning Coffee Break

11:25 - 11:55 Keynote Presentation | [Native Campaign Creation and AI Integration] Transforming Retail Media: Bol.com's Journey to Native Campaign Creation

- Hear how Bol.com, the largest online retailer in the Benelux, revolutionised its advertising strategy with Cape.
- Discover how Bol.com implemented a fully native campaign creation process, allowing for seamless in-house ad production across native, social, and display platforms.
- Delve into how Bol.com ensures brand consistency, uses AI for ad creation, and upholds quality with an integrated approval workflow.




Laurens Gunneweg, Group Product Manager Display & Brand Advertising, bol.com



Michiel Blonk, CEO, Cape

11:25 - 11:45 Keynote Presentation | [Digital Experience Platforms] Conquering Migration Fears - Streamlining Your MarTech Transition

- Learn strategies to overcome common migration challenges, including cost management, content strategy, compliance, and handling legacy systems.
- Hear how a Fortune 500 company successfully transitioned from a legacy system to a flexible, composable Digital Experience Platform (DXP).
- Discover the importance of tailored solutions, collaboration, and best practices for a smooth and efficient migration process.




Alec Bennett, Head of Digital Transformation and Experience, TBSCG
11:55 - 12:45 Panel Discussion | [MarTech Data Insights] Transforming Data into Tangible Returns for Brand Growth

- In your role, how do you evaluate the types of data available to you, and what key insights do you find most impactful for driving strategy?
- How complex is measurement and attribution? How can we confidently measure the impact of an initiative on brand growth in an omnichannel world?
- What are the pitfalls in leveraging data strategies?




Namita Mediratta, Director, CMI, Beauty, EMETU, Unilever



Gabriele Tomlinson, Director, Marketing, Lane 7



Chris Kelly, Head of Marketing, John D Wood & Co.



Raman Dhaliwal- Janjua, Marketing Specialist, Ex Toolstation [Moderator]
11:45 - 12:45 Fireside Chat | [Smarketing Alignment] Two-Way Training and Coaching Strategies for Enhanced Revenue Drive between Sales and Marketing Teams

- How do you feel your Sales & Marketing teams work together currently, and are there any specific areas stronger than others?
- What methods are you using to facilitate this integration? What technology underpins these efforts, and how are you leveraging AI to enhance them? Do you have the foundational elements in place to drive efficiencies effectively?
- If there was one improvement you could implement to improve the culture of two-way coaching and training between Sales and Marketing, what would it be and why?




Haider Shaikh, Brand & Category Marketing Leader - B2B, Kimberly Clark



Claire Taylor, Science, Technology and Innovation Marketing Lead, British Land



Rob Queenan, Principal MarTech Consultant, Credera [Moderator]
12:45 - 14:00 | Mezze Lunch & Networking

12:45 - 14:00 | Mezze Lunch & Networking
14:00 - 14:45 Panel Discussion | [E-Commerce] Strategising Across Channels, Products, and Services for E-Commerce Success

- Where does e-commerce fit within a more digital-native market, & what does the landscape look like?
- How are you looking at new initiatives & utilising them to build engagement?
- What are the two most important lessons you’ve learnt?




Richard Jones, Director of eCommerce, Carlsberg



Josh Lewis, Head of Growth & Customer, G Spot



Nora Zukauskaite, Director, Integrated Marketing, TikTok Shop U.K.



Dominic Green, Director, Engineering, Ledger



Steven Hubbard, NED, Sprii [Moderator]

14:00 - 14:45 Panel Discussion | [B2B Marketing Metrics] Crafting the Perfect Customer Journey & Maximising Loyalty

- How would you describe your current approach to crafting the perfect customer journey & maximising loyalty? Where does your organisation stand in this process?
- How can B2B marketers start mapping complex customer journeys without getting overwhelmed by data, and what strategies help focus on the most impactful insights?
- What is the one key metric you prioritise when measuring the success of customer journeys in B2B marketing, & how does this metric drive strategic decisions to enhance loyalty?




Britta Ashu, Head of Digital Marketing, Bidfood



Marie Tyler, Global Customer Engagement Leader, Formerly Honeywell



Frank Morris, Head of Marketing, Mishcon de Reya



Wojciech Gil, Business Solution Manager, Loyalty, COMARCH



Lin Duan, Head of Events, The MarTech Summit [Moderator]
14:45 - 15:05 Lightning Talk | [Marketing Mix Modelling] Best Practices and Global Strategies for Enhancing Media Effectiveness using Marketing Mix Modelling

- Explore how Marketing Mix Modelling (MMM) can be leveraged to enhance media effectiveness on a global scale.
- Cover the fundamentals of MMM, share best practices for setting up a robust global program, and provide actionable insights for using data to drive smarter, more efficient media strategies.




Ammar Basit, Global Marketing Effectiveness Analytics Lead, Haleon

14:45 - 15:05 Lightning Talk | [Account-Based Marketing] Integrating MarTech to Drive Targeted Engagement and Growth in the Digital Age

- Discover how ABM aligns sales and marketing, targets key accounts, and drives revenue through tailored campaigns.
- Address ABM challenges like data integration, team alignment, and ROI measurement with practical solutions to enhance impact.




Özge Arslanalp, Director, Marketing and Professional Education, Alcon
15:05 - 15:50 Panel Discussion | [Automated Campaign Management] Streamlining Processes and Enhancing Efficiency with Automated Marketing Solutions

- Where are you currently with Automated Campaign Management?
- How is AI transforming your omnichannel marketing strategies and the broader industry?
- How do you strike a balance between automation and maintaining a personalised touch in your campaigns to keep the human element intact?




Abhineet Kesarwani, Regional Director, CVM & Digital, Lyca Mobile Group



Rafael Redondo, Head of Marketing Technologies, Tripledot Studios



Bukola Odunaiya, Senior Integrated Campaigns Manager, Expedia Group



Karin Kalda, Insights & Optimisation, VML Map [Moderator]

15:05 - 15:50 Panel Discussion | [Demand Generation] Utilising Data Insights from Demand Generation Strategies

- How do you manage and optimize data inefficiencies when you have to "make do" with available resources?
- What are the key steps and strategies to building a high-performing demand generation engine, and how do you overcome the common marketing challenges along the way?
- What are the most valuable data points marketers should focus on to drive effective demand generation strategies?




Alsu Vale, Senior Director, Marketing, JLL



Lior Zaidner, Head of Marketing Transformation, Apex Group



Haleema Ali, Head of B2B Marketing, Manpower



Chris Scott, Chief Digital Officer, Revere [Moderator]

15:50 - 16:00 | Day 2 Closing Remarks & Departure Networking Coffee

15:50 - 16:00 | Day 2 Closing Remarks & Departure Networking Coffee

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