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With the landscape of customer engagement evolving faster than ever, sticking to old strategies may no longer suffice. Now is the time to refresh your approach and embrace the latest innovations that can drive meaningful, data-driven connections.
Join us on 2 July at Fairmont Makati Manila for an exclusive roundtable hosted by Braze, where senior marketing leaders and customer experience experts will explore the Future of Customer Engagement. This session will offer actionable insights into how businesses can harness omnichannel engagement strategies and emerging technologies like AI to create cohesive, personalised experiences that resonate with customers across touchpoints.
You’ll walk away with a deeper understanding of:
1. How ‘Autonomous’ Marketing is Changing the Game.
Exploring how brands are starting to let AI make real-time decisions—on timing, content, and channels—based on live customer behaviour.
2. From Static Segments to Self-Learning Journeys.
How reinforcement learning and adaptive models can personalise at scale—without teams needing to constantly tweak rules or journeys.
3. Trusting the Machine (But Not Losing Control).
Discussing how marketers can embrace AI that learns and improves over time, while still guiding the outcomes they care about.
4. Staying Human in the Loop.
Where automation ends and empathy begins—how to keep customer relationships authentic while scaling with AI.
Don’t miss this opportunity to transform your customer engagement strategy and stay ahead in a fast-evolving landscape!
The Private Executive Luncheon has a limited 15 seats for Marketing and Customer Engagement professionals who are based in Manila. Please apply to attend this luncheon below, and our team will get back to you within 24 hours to confirm your place.
Powered by the CXO Innovation, our customised event series consists of exclusive, invite-only gatherings tailored for top executives who influence corporate strategy at regional or group levels. These events offer a unique platform for exploring innovative solutions to pressing challenges, exchanging ideas on navigating the rapidly evolving business landscape, and fostering potential future collaborations.
Each event is meticulously customised to meet the specific needs and budget of our clients, providing a setting for demonstrating thought leadership in an intimate, focused, and efficient format. This ensures maximum value and engagement for all participants.
Typically held in prestigious five-star hotels or upscale dining venues worldwide, our events create an environment conducive to open discussions. Attendees often include C-suite executives, VPs, and Division Heads with significant decision-making authority. While the format and size may vary, events are generally limited to a smaller group to facilitate meaningful interactions and focused conversations.
Our customised events can be conducted both in-person and virtually, covering key destinations across the EMEA and APAC regions.
