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Frequently Asked Questions

• Registration

Q: How to register?

A: You can register for a pass on the registration page of each event, or you may email us at m.lin@themartechsummit.com

Q: Which pass should I get?

A: We define passes by the business nature of the attendee’s company and not intent.  

Summit/One Day Passes are for End Users/Brands only. For Solution Providers, Consultants, Software/Services Providers, Recruiters or Marketing Agencies to join, you will need a Vendor Pass. 

If you are unsure, please contact Matthew at m.lin@themartechsummit.com for assistance. 

Q: What forms of payment are accepted?

A: Online payment via credit card or invoice payment. Please contact Matthew at m.lin@themartechsummit.com 

Q: Is my pass transferable?

A: Yes, your pass is transferable to another colleague in your organisation.  

If you want to transfer your pass to another event with a higher ticket price, you’ll need to pay the difference to transfer your pass. 

Q: What is your refund policy?

A: If the summit is cancelled, you’ll be entitled to a full refund. If the summit is postponed due to reasons beyond our control, your ticket will automatically be transferred to new dates. Please refer to our T&Cs for more information.

Q: Can I merge 2 discounts together?

A: Super Early Bird and Early Bird Pricing are separate promotions. However, you may be able to use an additional discount code (e.g., group discounts) on top.

Q: What happens after registration?

A: You’ll receive an email containing your pass shortly, and we’ll keep you posted on summit updates on a regular basis. Follow our social media pages for quick and convenient updates: LinkedIn | YouTube | InstagramFacebook | Twitter | Slack 

Q: What if I lose the registration confirmation email and my QR code?

A: Please email us ASAP at hello@themartechsummit.com.

Q: I’ve registered for a pass but have changed industries. How would it affect my access to the summit?

A: Please kindly inform us right away if you’re changing companies so we can make changes accordingly. Please note that our team holds the right to void any tickets if you no longer meet the criteria.

Q: I need a visa to visit the country to attend the summit, can you help with the application?

A: We’re not able to directly help with any applications, you can use your confirmation email as proof. You can also request a supporting letter from us upon registration. Please contact m.lin@themartechsummit.com for more information.

• Venue

Q: Are there any special room rates?

A: We work with each venue differently and they may provide a special rate for attendees. Please contact hello@themartechsummit.com or check the venue section on the summit homepage.

Q: How would I let you know of any special dietary requirements?

A: Please email us at hello@themartechsummit.com at least a month before the summit to notify us of any dietary requirements. We will confirm any meal preparations beforehand.

Q: Will parking be provided at the venue?

A: Many of the venues we work with provide parking for summit attendees.  

Plase check with our registration team onsite.  

• As Attendees

Q: Is there a dress code?

A: Dress to impress! Smart attire is recommended.

Q: Where do I go to collect my name badge?

A: Please follow the signs leading you to the registration desk once you arrive at the venue and have your ticket QR code ready.

Q: Can I purchase a pass or additional passes on the day?

A: Yes, but please note that these passes are subject to availability and come with no discount. We strongly suggest purchasing your pass in advance.

Q: Will you be recording the live event?

A: Yes, the event will be recorded and subject to speaker consent will be hosted on https://beetc.io/on-screen/  

Q: Can I get a copy of the recordings?

A: Recordings of the event, subject to speaker consent, will be available on our on-demand platform BEETc On-Screen after the event is finalised.  

Q: Will I get any presentation decks?

A: Yes, subject to speaker consent we will share presentation decks post-summit to attendees. 

Q: Can I see the attendee list?

A: Please contact m.lin@themartechsummit.com for more information. 

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