Frequently Asked Questions


Q: When to register?

A: ASAP! Our prices go up regularly as the summit dates get closer. So, the earlier the better.

Q: How to register?

A: You may email Christina at or register for a pass on the relevant registration page.

Q: What forms of payment are accepted?

A: Card payments. If you are registering for a group, please contact Christina at for more payment options.

Q: Can I pay in instalments?

A: No.

Q: Can we get a group rate discount for 2 passes?

A: Group rate discount is only applicable for 3+ passes. Please email Christina at for more details.

Q: Is my pass transferable?

A: Yes, your pass is transferable to another colleague of yours. If you’d like to transfer the pass to someone outside of your organization, please contact us at​

If you want to transfer your pass to another event which has a higher ticket price tag, you’ll need to pay the difference to transfer your pass.

Q: What is your refund policy?

A: If the summit is cancelled, you will be entitled to a full refund. If the summit is postponed due to reasons beyond our control, your ticket will automatically be transferred to new dates. Please refer to our T&Cs for more information.

Q: Can I merge 2 discounts together?

A: Super Early Bird and Early Bird Pricing are separate promotions. However, you may be able to use an additional discount code (e.g., group discounts) on top.

Q: What happens after registration?

A: An email will be sent to you containing your pass shortly and we will keep you posted on summit updates on a regular basis. Follow our social media pages for quick and convenient updates: LinkedIn | Facebook | Twitter | Instagram | Slack

Q: What if I lose the registration confirmation email and my QR code?

A: Please email us ASAP at to receive a new QR code.

Q: I’ve registered for a pass but have changed industries. How would it affect my access to the summit?

A: Please kindly inform us right away if you’re changing companies, we will need to make changes accordingly. Please note our team hold the right to void any tickets if you no longer meet the criteria.


Q: When will the venue details be confirmed?

A: We will generally announce the venue 2 months before the summit date. Please visit the summit page for the latest updates.

Q: What is the venue capacity?

A: Please check the relevant summit page you’d like to attend for venue details.

Q: How would I let you know of any special dietary requirements?

A: Please email us at at least a month in advance notifying us of any dietary requirements. We will confirm any meal preparations beforehand.

Q: How do I travel from your partner hotel to the venue?

A: Head to the webpage of the summit you’d like to participate in for travel advice.

Q: Will there be parking spaces provided at the premises?

A: Many of the venues we work with do provide parking space for summit attendees. Please double-check on the dedicated summit page.

Q: Do you have wine?

A: Sure, we do, and we look forward to having a toast with you!


Q: Is there a dress code?

A: Dress to impress! Smart, please.

Q: What time should I arrive?

A: Please arrive 20 minutes before the summit start time to have your access badge printed.

Q: Where do I go to collect my name badge?

A: Please follow the signs leading you to the registration desk once you arrive at the venue.

Q: Can I purchase a pass or additional passes on the day?

A: Yes, but these passes are subject to availability and come with no discount. We suggest purchasing your pass in advance.

Q: Will there be any media attending?

A: No, our summit focus is on end-users only to maximise knowledge sharing and networking.

Q: If I lose my name badge after I get into the summit area what should I do?

A: Our staff will be at the registration desk throughout the day to assist you. Please head back to the registration desk immediately if you have lost your badge.

Q: Will I be able to register if I arrive late?

A: Yes, our staff will be at the registration desk throughout the day to help you.

Q: How and when could I sign up for workshops?

A: Please e-mail us at for workshop sign-ups once the workshops are available on the agenda.


Q: Do I have access to sessions apart from mine?

A: Yes, a speaker pass will grant you access to all the sessions we have to offer.

Q: When do I need to submit my presentation?

A: You’re expected to submit your presentation 4 weeks in advance for our editorial team to review.

Q: Can speakers bring a guest with them?

A: Yes, you’ll be granted 1 VIP pass in addition to your speaker pass.

Q: What time do I need to arrive for my session?

A: Make sure you’re present at least 30 minutes before your session.

Q: How could I enquire about a speaking opportunity?

A: You may fill out the speaker enquiry form to discuss with our team for a speaking engagement.

Q: Can I send a colleague as a replacement speaker?

A: We’re happy to evaluate a proposed speaker replacement in case you’re not available. However, it’s subject to eligibility and it’s not guaranteed that you’ll keep your speaker slot for a colleague.


Q: Will you be recording the live event?

A: Yes, the event will be recorded by the organiser.

Q: Can I get a copy of the recordings?

A: Recordings of the event will be available to purchase once the event in finalised.


Q: Are webinars alternatives to your physical events?

A: Although the focus of both will be marketing and its related technologies, webinars are not substitutes. They are 2 different products offering different experiences.


Q: Do I get a discount if I sponsor multiple locations?

A: Yes! We offer multi-event discounts, and a further discount when you sponsor summits cross-region or cross-topics. Please send your enquiry to

Q: Can I upgrade my sponsorship plan after signing the contract?

A: You can upgrade to a package most suited to your marketing strategy. We will create a customised package to suit your budget and needs.

Q: How do you accommodate handout distribution?

A: For our virtual summits, we will design your virtual session with any materials you’d like to share with the participants. For our in-person summits, we will distribute these via seat-drop or bag insertion.

Q: Where can I find more information including the timeline for booth set-up and dismantle, staff pass registration, shipping & more?

A: We will share a document with further details closer to the summit date.


Q: Do you have an official hotel partner?

A: For all our summits, we partner with a top hotel in the region to offer our guests the best possible rates and comfort, please visit the summit homepage to the venue section to get this rate or contact us directly.

Q: I’ve booked a room from your partner hotel but things have changed and now I can’t attend. How should I get a refund from the hotel?

A: Please contact the hotel directly.

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