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Despite adopting cutting-edge digital CX, companies still struggle to make their customers happy. Often time, this is a common issue when company’s customer engagement channels work in silo, lacking integrated automation capability. Or some failed to effectively gain needed customer insights from over-complicated customer service technology stack. Some companies don’t see any improvement despite their investment in technology by adding yet another tool into the technology stack.
This session covers areas including:
• Manage customer engagement through omni-channel on a single platform
• Augment technology with human interactions
• Proactively communicate with AI boosting first time fix, and increasing customer satisfaction
• Leverage AI to streamline works, exercise process mining to gain valuable operation insights
• Hyper-automate end-to-end processes across the organisation
The private executive luncheon has a limited 12 seats for Senior-Level Industry Leaders from the field of Customer Experience, Customer Services, Operation Services and Digital Transformation from major brands who are based in Hong Kong. Please apply for your seats below, our team will get back to you within 24 hours to confirm your place.
Powered by the CXO Innovation, our customised event series consists of exclusive, invite-only gatherings tailored for top executives who influence corporate strategy at regional or group levels. These events offer a unique platform for exploring innovative solutions to pressing challenges, exchanging ideas on navigating the rapidly evolving business landscape, and fostering potential future collaborations.
Each event is meticulously customised to meet the specific needs and budget of our clients, providing a setting for demonstrating thought leadership in an intimate, focused, and efficient format. This ensures maximum value and engagement for all participants.
Typically held in prestigious five-star hotels or upscale dining venues worldwide, our events create an environment conducive to open discussions. Attendees often include C-suite executives, VPs, and Division Heads with significant decision-making authority. While the format and size may vary, events are generally limited to a smaller group to facilitate meaningful interactions and focused conversations.
Our customised events can be conducted both in-person and virtually, covering key destinations across the EMEA and APAC regions.
