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Preview Agenda – The MarTech Summit London
12 & 13 November 2024
Convene 155 Bishopsgate, Second Floor

Day 1 - Tuesday 12 November - Plenary Stage

08:30 - 09:10 | Registration & Energiser Breakfast

09:10 - 09:20

Chairperson Introduction & Overview

09:20 - 09:35

Lightning Talk | [Measurement Ignition] Fuelling Performance to New Heights

– Discover strategies to maximise the potential of marketing data.
– Learn how to align KPIs with business goals, use advanced analytics tools, and turn data insights into effective campaigns.
– Hear from Meta on igniting your measurement strategy to elevate performance with actionable insights.

Breakout Roundtable | [Content Management Systems] CIO & CMO Insights: Overcoming CMS Challenges in Infrastructure, Integration, and Security

Amy Hao

Marketing Science Partner, Meta

09:35 - 10:20

Panel Discussion | [Data Analytics & Personalisation] Harnessing Data Insights for Personalised Marketing Strategies

– Explore the transformative potential of data analytics in shaping personalised marketing strategies. Delve into the intricacies of harnessing data insights to craft tailored experiences that resonate with individual consumers. From leveraging advanced analytics tools to deciphering customer behaviours, this presentation offers invaluable insights into the art and science of personalised marketing.
– Discover how data-driven personalisation can drive engagement, foster loyalty, and ultimately propel business growth in today’s dynamic marketplace.

Breakout Roundtable | [Content Management Systems] CIO & CMO Insights: Overcoming CMS Challenges in Infrastructure, Integration, and Security

Jad Freiha

Head of Analytics & Insights, Sweaty Betty

10:20 - 11:05

Panel Discussion | [Full-Funnel Marketing] Comprehensive Metrics and Strategic Tactics for Maximising ROI

-Dive into the world of full-funnel marketing ROI, where we Explore essential metrics and tactics for measuring success. From tracking KPIs throughout the customer journey to implementing proven tactics and leveraging cutting-edge MarTech stacks, Discover how to achieve and exceed your target ROI.
– Explore the holistic approach to measuring and optimising performance across the entire marketing funnel, driving sustainable growth and maximising returns on your marketing investments.

Breakout Roundtable | [Content Management Systems] CIO & CMO Insights: Overcoming CMS Challenges in Infrastructure, Integration, and Security

Neil Robins

Head of Digital & Media, Kenvue

Ben Dales

Head of Digital Marketing, Persimmon Homes

Rachel Exton

Vice President, Marketing, English Language Learning, Pearson

Matthew Ralph-Savage

Head of Acquisition Marketing, Yoto

11:05 - 11:35 | Morning Coffee Break

11:35 - 11:55

Keynote Presentation | [Data-Driven Experiences] Enhancing Customer Journeys through Identity Solutions

– Learn strategies for delivering seamless online customer experiences and leveraging data in a cookieless future.
– Discover how clean rooms and first-party data can significantly improve digital customer journeys.

Speaker TBC

11:55 - 12:40

Panel Discussion | [Consumer Connection] Uniting Digital Experience, Trust, and Loyalty

– Explore the intersection of digital experience, trust, and loyalty in modern customer engagement strategies. Delve into leveraging digital experiences to foster trust and loyalty, and discover the pivotal role of ethical AI/ML models in deepening customer engagement.
– Learn how aligning marketing strategies with evolving consumer expectations can strengthen connections and drive long-term loyalty in today’s dynamic marketplace.

Breakout Roundtable | [Customer Relationship Management] Elevating Customer Relationships with Advanced CRM Strategies

Marie Tyler

Global Customer Engagement Leader, Honeywell

Emma Collings

Head of Marketing, British Land

Craig Ashton-Chalmers

Global Product Owner, Salesforce & MarTech, Linklaters LLP

Clive Head

Head of CRM and Loyalty, Santander UK

Cat Daniel

Senior Director, Growth & Engagement, Monzo

12:40 - 13:10

Fireside Chat | [Unifying Fragmented CRMs] Creating a Seamless Customer Experience through Combined CRM Systems

– Understanding the complexities and inefficiencies caused by fragmented systems across different company divisions & identifying the key pain points that multiple CRMs create for both internal teams and customers.
– Addressing the importance of maintaining data consistency and quality during the integration process & strategies for effective data governance and management across combined systems
– Approaches for managing change and gaining buy-in from all stakeholders involved in the integration process and training and support mechanisms to ensure smooth transition and adoption by staff.

[Breakout Roundtable] Elevating Customer Relationships with Advanced CRM Strategies

Beth Hearn

International Digital & Marketing Technology Specialist, Papa Johns

Nicola Mather

Director, CRM, Experian

13:10 - 14:15 | Mezze Lunch & Networking

14:15 - 14:45

Fireside Chat | [AI in Marketing] Predictive Insights, Generative Innovation, Robots & Ethical Challenges

– Discover the power of predictive analytics for data-driven forecasting and generative analytics for innovative content creation.
– Defining “robots” in the context of marketing (software bots, AI-driven tools, and physical robots) & how these robots perform repetitive and data-intensive tasks, freeing up human marketers for more strategic roles.
– Explore opportunities where AI enhances decision-making, and generative AI drives content and research innovation.
– Address the critical challenges of ethical concerns, security risks, and effective human-AI collaboration for responsible AI governance in marketing.

Rachel Bishop

Head of Marketing, Certas Energy

14:45 - 15:05

Keynote Presentation | [Customer Engagement] How to Thrive Without Investing Billions

– Explore real-life examples from top brands that have successfully leveraged customer engagement strategies to enhance retention, drive growth, and achieve a higher ROI, all without requiring massive investments.
– Hear practical approaches to achieving impactful results in customer engagement.

Breakout Roundtable | [Media Monitoring & Social Listening] Maximising MarTech Strategies through Unifying Earned, Owned, and Social Media Monitoring

Shalini Devji-Jethwa

Senior Director, Marketing, Europe, MoEngage

15:05 - 15:50

Panel Discussion | [Brand Engagement] The Evolution of Digital Content Strategy

– Embark on a journey of redefining brand engagement through the power of digital content. Explore emerging trends in content creation, From interactive experiences to captivating multimedia storytelling, that captivate audiences and drive brand loyalty.
– Uncover the strategic placement of digital content within the customer journey, illuminating its role in building connections and driving conversions.
– Navigate the challenges and opportunities in fostering collaboration between marketing and creative teams, unlocking synergies that elevate brand storytelling and engagement to new heights.

Josephine Soei

Head of Marketing and Communications, Deichmann

Christian d'Ippolito

Head of Marketing & Development, Steel Warriors

Holly Chapman

Head of Brand, Papier

Amy Rowe

Head of Marketing, Foodhub

15:50 - 16:20 | Afternoon Coffee Break

16:20 - 16:40

Keynote Presentation | [Personalisation] Show Me You Know Me: Mastering Personalisation to Boost Customer Loyalty and Engagement

– Explore how mastering personalised marketing strategies can significantly boost customer loyalty and engagement.
– Learn practical techniques, leverage data insights, and create tailored experiences that resonate with your audience, turning every interaction into an opportunity to build trust and foster long-term relationships.

John Tsaousidis

Enterprise Strategy & Architecture Principal, Marigold

16:40 - 17:10

Fireside Chat | [Augmented Reality & Virtual Reality] Transforming Retail with VR & AR in MarTech

– Importance and impact of immersive technologies on retail.
– Learning curve for consumers and employees.
– Measuring the return on investment and effectiveness.
– Tips on how to create 3D models to scale for AR/VR.

Manuel Messner

Head of Digital Transformation, Modus Furniture

17:10 - 17:40

Fireside Chat | [Digital Marketing Management] How to Master 2025’s Top Digital Marketing Future Trends

– Discover how AI implementation and community building can shape your strategy with data-driven insights on current and future trends.
– Be inspired by successful campaigns from leading brands that are ahead of the curve.
– Get actionable tips to elevate your strategies and achieve immediate results.

Teddy Robinson

Chief Marketing Officer, Grind

James Brindley-Raynes

Head of Digital Customer Journey, Maersk

17:45 - 19:00 | Day 1 Closing Remarks & Departure Networking Drinks

End of Summit

Day 2 - Wednesday 13 November

08:30 - 09:10 | Registration & Energiser Breakfast

We are splitting into B2B Marketing & B2C Marketing stages on Day 2 for marketers from different verticals to deep dive and exchange ideas.

Day 2 - Wednesday 13 November

08:30 - 09:10 | Registration & Energiser Breakfast

We are splitting into B2B Marketing & B2C Marketing stages on Day 2 for marketers from different verticals to deep dive and exchange ideas.
B2C Marketing STAGE

Theme: Customer Experience, Data Analytics & Insights

09:10 - 09:20 Chairperson Introduction & Overview

B2B Marketing STAGE

Theme: Sales Enablement & Demand Generation

09:10 - 09:20 Chairperson Introduction & Overview

09:20 - 10:05 Panel Discussion | [Loyalty] Crafting the Perfect Customer Journey

- Transform anonymous customers into loyal advocates through value exchange and personalised interactions.
- Build deeper connections beyond rewards, driving repeat purchases and long-term retention.
- Learn strategies to create lasting relationships and enthusiastic brand advocates.




Katheryn Thomas, Senior CRM Manager, L'Occitane



Elaine Chum, Area Head of Digital & Omnichannel, Western Europe, BAT



Sam Lewis-Williams, Head of Marketing Automation, Financial Times

09:20 - 10:05 Panel Discussion | [Marketing Automation] Streamlining & Automating Marketing Processes for Efficiency and Growth in B2B Companies

- Explore the transformative power of marketing automation in the B2B landscape.
- Discover how automation technologies can streamline repetitive tasks, improve workflow efficiency, and drive scalable growth for B2B organisations.




Shweta Bajaj, Head of Marketing Enablement, Invesco



Louise Lundblad, Vice President, Marketing, Alantra



10:05 - 10:20 Lightning Talk | [Empowering Consumer Trends] Leveraging Data Insights with Third-Party Partnerships for Retail Success

- Learn how retailers can use consumer trends and data insights through third-party collaborations.
- Explore strategies to leverage external partnerships for deeper customer understanding, improved personalisation, and retail growth.




Sivan Einstein, Industry Head of Omnichannel Retail, Google

10:05 - 10:20 Lightning Talk | [Data Challenges] Turning Data into Action & Overcoming Analysis Challenges for B2B Marketers

- Tackle data analysis challenges such as quality and integration.
- Apply best practices for data insights and tool selection.
- Manage resources and ensure data privacy compliance.
- Enhance business growth with data-driven strategies.




10:20 - 10:50 Fireside Chat | [First-Party Data] Navigating the 3 Ps of CX: Privacy, Prediction, and Personalisation with First-Party Data

- Use first-party data for privacy, prediction, and personalisation in CX.
- Implement CDPs for targeted campaigns and improved engagement.
- Combine data sources to predict behaviour and personalise interactions.
- Maintain privacy compliance to build trust and enhance CX.




Kumar Amrendra, Head of Digital Marketing, Planning & Data Science, Sky



10:20 - 10:50 Fireside Chat | [Revenue Generating] Maximising Productivity Across the Buyer Journey through Enablement Strategies

- Align enablement strategies with buyer journey stages for sales and marketing teams.
- Learn to set and measure KPIs for effective revenue enablement.
- Explore best practices for optimising sales and marketing productivity.




Terver Bendega, Senior Product Marketing Manager, Tipalti




10:50 - 11:20 | Morning Coffee Break

10:50 - 11:20 | Morning Coffee Break

11:20 - 11:50 Keynote Presentation | [Native Campaign Creation and AI Integration] Transforming Retail Media: Bol.com's Journey to Native Campaign Creation

- Hear how Bol.com, the largest online retailer in the Benelux, revolutionised its advertising strategy with Cape.
- Discover how Bol.com implemented a fully native campaign creation process, allowing for seamless in-house ad production across native, social, and display platforms.
- Delve into how Bol.com ensures brand consistency, leverages AI for ad generation, and maintains strict quality control through an integrated approval workflow.




Laurens Gunneweg, Group Product Manager Display & Brand Advertising, bol.com

11:20 - 11:50 Panel Discussion | [Smarketing Alignment] Two-Way Training and Coaching Strategies for Enhanced Revenue Drive between Sales and Marketing Teams

- Discover training and coaching strategies to enhance collaboration and revenue between sales and marketing teams.
- Explore how two-way training fosters alignment, leverages team strengths, and drives efficient revenue growth.




B2C Marketing Stage

[Breakout Roundtable] [MarTech-Driven Personalisation at Scale] Strategies and Challenges in Leveraging Data for Individualised Customer Experiences

B2B Marketing Stage

[Breakout Roundtable] Account-Based Marketing (ABM) in the Digital Age: Integrating MarTech to Drive Targeted Engagement and Growth

11:50 - 12:35 Fireside Chat | [MarTech Data Insights] Transforming Data into Tangible Returns for Brand Growth

- Discover how data-driven insights drive engagement, boost conversion rates, and maximise ROI. Learn to identify effective strategies, reallocate resources, and achieve measurable brand growth.
- Gain actionable strategies to leverage data for sustainable growth and improved decision-making.




Namita Mediratta, Director, CMI, Beauty, EMETU, Unilever

11:50 - 12:35 Fireside Chat | [Account Based Marketing] The Power of Account-Based Marketing (ABM)

- Discover how ABM aligns sales and marketing, targets key accounts, and drives revenue through tailored campaigns.
- Address ABM challenges like data integration, team alignment, and ROI measurement with practical solutions to enhance impact.




12:35 - 13:35 | Mezze Lunch & Networking

12:35 - 13:35 | Mezze Lunch & Networking

13:35 - 14:20 Panel Discussion | [E-Commerce] Strategising Across Channels, Products, and Services for E-Commerce Success

- Navigate the evolving landscape of e-commerce by adapting to changing consumer behaviours.
- Leverage discounts, promotions, and bundling to attract customers, increase average order value (AOV), and boost profitability.
- Gain actionable insights and strategies for sustained growth in a competitive digital marketplace.




Richard Jones, Director of eCommerce, Carlsberg



Josh Lewis, Head of Growth & Customer, G Spot

13:35 - 14:20 Panel Discussion | [B2B Marketing Metrics] Maximising the Value of Metrics for B2B Marketing Leaders

- Learn how changes in B2B buyer behaviour are affecting marketing and how to gain valuable insights.
- Discover the importance of performance metrics and how to choose the right ones to align with business goals, especially in the European market.




14:20 - 15:00 Panel Discussion | [Automated Campaign Management] Streamlining Processes and Enhancing Efficiency with Automated Marketing Solutions

- Discover how marketing automation can revolutionise processes, streamline workflows, and boost efficiency, from lead nurturing to campaign management, freeing marketers to focus on strategy and creativity.
- Learn best practices for implementing automation effectively, maximising ROI, and staying competitive. Explore how automation drives sustainable growth and success in today's market.




Abhineet Kesarwani, Regional Director, CVM & Digital, Lyca Mobile Group



Rafael Redondo, Head of Marketing Technologies, Tripledot Studios

14:20 - 15:00 Panel Discussion | [Demand Generation] Utilising Data Insights from Demand Generation Strategies

- Explore the transformative power of data insights in demand generation strategies, navigating challenges, and leveraging failures as opportunities for growth and innovation.
- Gain valuable insights into harnessing data to drive effective demand generation efforts, while learning how to overcome challenges and embrace failures as valuable learning experiences in the ever-evolving MarTech landscape.




Alsu Vale, Senior Director, Marketing, JLL




15:00 - 15:10 | Day 2 Closing Remarks & Departure Networking Coffee

15:00 - 15:10 | Day 2 Closing Remarks & Departure Networking Coffee

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