Nailesh Shah
Director, Head of Digital Channels & Customer Experience, Citi
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The role of real-time data in shaping customer experiences:
– How can businesses leverage real-time data to create more personalised and engaging customer experiences?
– What are the challenges and opportunities in implementing a real-time data strategy?
The future of customer engagement in the age of AI:
– How might AI transform the way businesses understand and interact with their customers?
– What might the future of customer experiences look like as AI and Predictive analytics continue to evolve?
Balancing personalisation and privacy in customer engagement:
– How can businesses strike the right balance between delivering personalised experiences and respecting customer privacy, particularly in the era of data regulation?
– What strategies can businesses adopt to maintain customer trust while leveraging data for personalisation?
This Roundtable is part of The MarTech Summit London, view the full summit agenda here
The breakout roundtable has a limited 15 seats for Senior-Level Industry Leaders from the field of Marketing from major brands who are based in the UK.
This session will focus on interactive discussions between attendees. It’s time to become the speaker at your table.
Limited seats with intensive & in-depth F2F networking experiences.
The ideal platform to share your innovative ideas, plans & doubts with other MarTech enthusiasts before they go live!
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