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Creating Next-Level Customer Relationships: How to Leverage Data-Driven Engagement Strategies in the Era of Personalisation hosted by Twilio Segment

13:45 - 14:45 UK Time | Friday 17 November 2023

What We Will Discuss

The role of real-time data in shaping customer experiences:
– How can businesses leverage real-time data to create more personalised and engaging customer experiences?
– What are the challenges and opportunities in implementing a real-time data strategy?

The future of customer engagement in the age of AI:
– How might AI transform the way businesses understand and interact with their customers?
– What might the future of customer experiences look like as AI and Predictive analytics continue to evolve?

Balancing personalisation and privacy in customer engagement:
– How can businesses strike the right balance between delivering personalised experiences and respecting customer privacy, particularly in the era of data regulation?
– What strategies can businesses adopt to maintain customer trust while leveraging data for personalisation?

This Roundtable is part of The MarTech Summit London, view the full summit agenda here

The breakout roundtable has a limited 15 seats for Senior-Level Industry Leaders from the field of Marketing from major brands who are based in the UK. Please apply for your seats below, our team will get back to you within 24 hours to confirm your place.


Rishi Tank

Director, Enterprise, Twilio Segment

Peter Bell

VP, Marketing, EMEA, Twilio Segment

Why Join This Roundtable?

Get heard!

This session will focus on interactive discussions between attendees. It’s time to become the speaker at your table.

Exclusive networking

Limited seats with intensive & in-depth F2F networking experiences.


The ideal platform to share your innovative ideas, plans & doubts with other MarTech enthusiasts before they go live!

Who's Attending

Martin Shaw

Global Head of Digital Marketing, Wealth & Personal Banking, HSBC
2GO Logo

Francis John Chua

SAVP, Marketing Group and Corporate Communications, 2GO

Louise G. Sabariaga

Chief Marketing Officer, Growth Markets, Accenture

Will Griffith

Vice President & General Manager, APJ Tealium

Eileen Tang

Head of Digital Business, Hong Kong Maxim's Group

Nita Octaviani Aji

Senior Vice President, Head of Customer Experience, DBS

Clarke Woodward

APAC Business Development Lead, AdTech, Amazon

William Chan

General Manager, Customer Innovation, Hang Lung Properties

Isabel Falco

Country Chief Digital & Marketing Officer, L'OREAL Philippines

Eva Leung

Executive Director, Head of Marketing, Institutional Banking Group, DBS Bank

Yan Ananto Hutomo Putro

Head of Affluent Solution Department, Bank BTN

Hilda Kitti

VP Marketing, Tokopedia

Santiago Patiño Arévalo

Head of Marketing Europe, Yokohama Tire Corporation

Wence Wenceslao

Digital Hub Lead, Beauty & Wellbeing Southeast Asia, Unilever

Joey Flores

Associate Director, Marketing, ZALORA Group

Nik van der Beek

Head of Marketing, Alibaba.com

Melody Lim

Head of Customer Experience, AboitizPower

Christian Pacquing Nacorda

Head of Integrated Marketing, EastWest Banking Corporation

RG Orense

Head, Integrated Communications & Digital Advocacy, Globe Group

Anvey Factora

Head of Partner Marketing, Home Credit Philippines

Cherry Mae Poblete

Assistant Director, Strategy & Commercial Marketing, Newport World Resorts

Leo (Nghia) Le

Country Head of Digital Marketing, Skyro

Bea Atienza

Director, Marketing, IBE, Colgate-Palmolive

Rosebel Garcia

Head of Marketing & Commercial, Hertz Philippines

Eiji Macasaet

Head of Client Partnerships, GrabAds

Raenald Renz De Jesus

Head of Marketing, ShopBack

Brittany Kaw

Senior Team Lead, Global Influencer Marketing, Emma Sleep

Marx Benedict So

Associate Director, Digital & Commercial Insights, Mega Prime Foods

Amanda Walls

Director, Cedarwood Digital

Nico Marco

Director of Marketing, SEAPAC, AppsFlyer

Monica Lerit

Marketing Lead, Mapúa-Arizona State University Programs, Mapúa University

Anna Levshina

Head of Marketing Operations, sennder

Emmanuel Cruz

Head of Ecommerce, Mondelez Philippines

Sara Capobelli

Head of CRM & Customer Experience, Raisin

Tharah Jane Chin

Chief Marketing Officer, PHINMA Education

Emmanuel Jon G. Llego

Marketing Campaigns Lead, DTE Endurance

Jan Clarizze Alberto

Head, Marketing & Corporate Communications & Center for Patient Experience, The Medical City South Luzon

Ma. Charmaine Angela Palad

Director, Commercial, Nidec Drives, Control Techniques, Nidec

Renée Funtanilla

Assistant Vice President, Marketing & Customer Experience, MPT Mobility

Samantha Manuel

Group Director, Digital Marketing & Reputation Management, Megaworld Hotels & Resorts

Juan Blas Gómez

Marketing Technology Capability Lead, Medibank

Suhail Ahmed

Partner, Head of Data & MarTech, Dentsu

Loven Ramos

Director, Brand & Marketing, The Ascott Limited

Fachri Basalamah

Head of Digital Marketing, PT Hyundai Motors Indonesia

Bella Wilvensus

Head of Digital Marketing, Commerce, Marketing Data & Insight, Ace Hardware Indonesia

Angelia Susanto Carluen

Director, HN Marketing & Strategy, Danone

Holly Curry

Head of Product, Startups, Etc. at BT Group

Josh Mendelowitz