Disconnected and legacy systems force marketers to switch between systems when fielding even simple customer requests, which slows service delivery, and ultimately impacts customer satisfaction. In this roundtable, we will discuss the recent trends on how brand leaders in customer experience and digital transformation drive customer loyalty with connected digital workflows and how they go beyond traditional CRM and field service.
The MarTech Roundtable is a platform for top executive thought leaders to deep dive into specific topics. The discussion themes are always changing but will always address pertinent trends, opportunities, pain points, and challenges facing the marketing technology sector today.
The panel of esteemed speakers are invited to share cross-industry perspectives and this interactive exchange will be presided by an experienced moderator. Audience members will help curate the discussion by submitting comments and questions to be addressed live.
The Roundtable format is as varied as its topics, taking place across APAC and Europe, virtually and in-person.
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