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Empowering Intelligence: Data-Driven, Customer-Centric, Future-Ready

English Speaking | 8 April 2025 | #CISummit
Marina Bay Sands

Hours of Networking
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Speakers
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Senior Level Attendees
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End-User Participants
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Why Attend

Welcome to the first-ever Customer Intelligence Summit in Singapore! This English-speaking event brings together senior leaders to explore a structured journey in customer intelligence: from essential data collection and organisation , through seamless integration and insight extraction, to advanced personalisation, real-time decision-making, and measuring ROI. Each part builds towards actionable strategies to maximise customer engagement and loyalty, with insights into future trends and data privacy compliance. Join us for expert discussions, practical strategies, and valuable networking as we unlock the full potential of customer intelligence to drive business growth.

Join us for a day of expert-led discussions, solution showcases, and high-impact networking with top industry professionals. Discover how to turn data insights into meaningful customer experiences and understand the evolving role of privacy, compliance, and ethical AI in shaping trusted customer relationships.

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This summit is designed for senior-level executives in functions such as:
Customer Intelligence & Insights | AI & Data Analytics | Personalisation & Engagement | Customer Experience (CX) | Digital Transformation | Marketing & Strategy | E-commerce & Retail | CRM & CDP | Data Privacy & Trust | Omnichannel Marketing | Predictive Analytics | Customer Retention | Commercial Excellence | Automation | Customer Lifetime Value (CLV)

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Previous Speakers

If you would like to join the 2025 edition let us know! Please contact Lin at lduan@themartechsummit.com for details

MarTech Summit Attendee
Swati Jain
Engineering Manager, Agoda
[Internet Marketplace Platform]
Vorasaya Suvanatap
Head of Consumers & Market Insights (CMI), Samsung Electronics
[Consumer Electronics]
Jiradej Ekthumrong
Data Analytics Principal, The 1, Central Group
[Loyalty Platform]
Daniel Rattanamahattana
Deputy Director, Data Product, CJ Express Group
[Retail]
Adam Masters
Data & Analytics Transformation Director, L'Oréal
[Personal Care Product Manufacturing]
Sarindar Kaur Frost
Head of Customer Experience, SEA, Maersk
[Transportation, Logistics, Supply Chain & Storage]
Kailash Joshi
Strategic Insights, Head-Global Emerging Markets, GSK
[Pharmaceuticals]
Miguel Rivera
Customer Engagement & Experience Head, APAC & MEA, Novartis
[Pharmaceuticals]
Khachig Kabakjian
Global Chapter Head, Real-Time Engagement, Standard Chartered Bank
[Banking]
Prashant Agarwal
Head of Digital, Customer & Ecosystems Marketing, AIA Group
[Insurance]
Sean Lam
Head Data Science, Health Services Research, SingHealth
[Hospital & Healthcare]
Yee Lynn Chan
Head of Customer Engagement & Loyalty, HappyFresh
[Internet]

​What's Different?

INTENSIVE NETWORKING

Breaks throughout the day and an evening drinks reception, maximising your in person F2F networking experience.

ACTIONABLE TAKEAWAYS

Practical strategies to implement AI, predictive analytics, and omnichannel engagement for real results.

DEEP-DIVE CONVERSATION

Cutting-edge insights into customer intelligence that go beyond the basics.

INTERACTIVE FORMAT

The summit will feature a range of engaging formats including Keynote Presentations, Fireside Chats, Roundtable & Panel Discussions all in English language.

Topics

Although we have general themes, each summit agenda is entirely different from one another, both in sessions and speakers.

AI & Data-Driven Personalisation

– Predictive Analytics
– AI-Powered Personalisation
– Real-Time Customer Intelligence
– Hyper-Personalisation
– Identity Resolution
– First-Party Data
– Customer Data Platforms (CDPs)
– Data Visualisation

Omnichannel Experience & Customer Engagement

– Omnichannel Strategy
– Seamless Customer Journeys
– Intelligent Engagement
– Customer Lifetime Value (CLV)
– Data Privacy and Trust
– Unified Customer Profiles
– Commercial Excellence

Series Sponsor

Sponsor Video

Charities We Support

Brand Participated

MarTech Summit Attendee
MarTech Summit Attendee

Venue

Level 4, Simpor Junior Ballroom, Sands Expo & Convention Centre, Marina Bay Sands
Address: 10 Bayfront Ave, Singapore 018956

Previous Edition

Live In Person Sessions
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Decision Makers
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Regional & International Brands
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Management Level Attendees
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