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How to Win at Being Found: Keeping Brand Influence Alive in Agent-Led Journeys
Executive Lunch Co-Hosted with Empathy Lab

12:45 - 13:45 | Thursday 25 June | Foyer 2, Ground Floor, Convention Centre, Postillion Hotel & Convention Centre Amsterdam


This is part of The MarTech Summit Amsterdam 2026

What We Will Discuss

As AI agents and answer engines reshape how customers discover and choose brands, marketers must rethink what it means to be visible. This interactive roundtable explores how brands can stay influential when AI tools curate recommendations, shorten journeys, and shape decisions before customers reach traditional search results or websites.

Participants will discuss practical ways to strengthen discoverability, trust, content relevance, and machine-readable brand authority in an AI-led customer journey.

Suggested discussion questions:

  1. How can brands increase their chances of being recommended by AI agents and answer engines?
  2. What content, data, or authority signals matter most when customers rely on AI-led discovery?
  3. How should SEO and brand strategy evolve when the customer journey becomes less visible and less linear?

 

The path to purchase no longer centres around your store, app or webshop. As agents take on a bigger role in discovery and buying decisions, how do you keep your brand top of mind? Join us for lunch as we explore how brands can build emotional connections with people while providing the trusted data agents need to recommend and act. Plus, learn how Mars used an AI-ready data foundation to link media spend directly to in-store sales.

The main-stage session running at the same time as this breakout will be recorded, so you won’t miss any content on the stage.

Spaces are extremely limited for this exclusive event. Secure your spot today.

This exclusive, invite-only executive event is limited to 15 senior industry leaders who are based in the Benelux region, specialising in Brand, Performance, Creative Strategy or Digital & Growth Marketing.

Moderator

Julie Synave

Growth Partner, Empathy Lab

Julie Synave currently supports growth and client development for EPAM and Empathy Lab by EPAM, helping companies shape and accelerate their digital commerce strategies through the effective use of technology, data, and customer-centric transformation.

Jaap Kooij

Senior Director, Marketing Consulting, Empathy Lab

Jaap Kooij is a digital leader with a proven track record in driving digital transformation, accelerating digital sales, and improving digital operations and P&L performance.

He currently drives growth across the Benelux region for EPAM Systems and cLab by EPAM, helping companies leverage AI and data to shape the next generation of marketing, commerce, loyalty, and operations.

Who Attended

Confirmed attendees include C-level, VP, Heads of & Director from the following companies:

Our Customised Events

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Each event is meticulously customised to meet the specific needs and budget of our clients, providing a setting for demonstrating thought leadership in an intimate, focused, and efficient format. This ensures maximum value and engagement for all participants.

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